WOW! Tony Hsieh’s ”Delivering Happiness” is a humble journey and an entertaining read. Why is Zappos.com so successful at connecting to people? How do you make customer care into Great Work?
A review of “Delivering Happiness—a path to profits, passion and purpose” and my thoughts after reading this book. I received a pre-publish copy to read and review and an extra free copy to give away—sharing a little Happiness with a friend.
Delivering Happiness & Do more Great Work
A journey to Why!
In a recent TED talk, Simon Sinek spoke about his discovery of how Great leaders inspire action (also read his book “Start with Why“).
Tony Hsieh writes about how he learnt to connect to the Why that led to the success behind Zappos.com as summoned up in 3 phases he described in his book:
- Profits
- Profits & Passion
- Profits, Passion & Purpose
How to get there
What we learn is the hardest thing we do, yet doing “what’s next” could not be easier when we know Why.
Another cross reference I would like to make is to Michael Bungay Stanier’s “Do More Great Work” which reveals to me the connection to How (as shown in the diagram above).
What is Happiness?
Zappos.com describes happiness as being about “WOW”—creating (very) memorable experiences for customers—Whenever and Wherever you meet them. A remarkable achievement for an online store.
What’s next!
